Topic: Hiring

  • How to hire a cleaner in Spain as an expat

    If you’ve spent time in expat Facebook groups for the Costa del Sol, you’ll have seen the same post dozens of times: “Can anyone recommend a reliable cleaner in Marbella?” The responses range from genuinely useful recommendations to phone numbers that go unanswered. Finding someone good takes time. This guide cuts through it.

    What to look for in a cleaner

    • Reviews from people like you. A cleaner who works well for local families isn’t necessarily the right fit for an absentee property owner who needs photo reports and reliable keyholder access.
    • English communication. If you need to brief someone remotely, explain a specific task, or deal with a problem at the property, being able to communicate clearly in English matters.
    • A clear process for access. How do they get into the property? Key safe, keyholder, lockbox? Make sure this is agreed upfront.
    • Proof of insurance. A professional cleaner should have liability coverage. It’s worth asking, especially for higher-value properties.

    The paperwork question

    Spain has specific rules around domestic employment. If you hire someone informally and they work for you regularly, there are obligations around social security contributions. Most expat property owners use a professional cleaning company or platform — which handles its own employment and tax obligations — rather than hiring an individual directly. This is the simpler route if you just need your property cleaned and don’t want an employer relationship.

    Managing from abroad

    The key to a good remote cleaning arrangement is clarity upfront. Agree on: frequency, what’s included in each visit, how access works, how you’ll communicate, and what happens if something is wrong. Photo reports after each clean are a simple way to stay in the loop without chasing anyone.

    Set it up once, properly, and you shouldn’t need to think about it again.

    How SAM helps

    SAM connects you with vetted, English-speaking cleaners across the Costa del Sol. Post a job, receive quotes, compare and confirm — all without making a single phone call in Spanish. Cleaners on SAM are reviewed by other property owners, so you can see who others in the same situation have used and trusted.

  • How to find a trustworthy cleaner in Spain: 7 things to check

    If you’ve had a bad experience with a cleaner in Spain — and many expat property owners have — it usually comes down to one of a few things: no-shows, poor communication, a job that wasn’t done properly, or someone who was fine for the first few visits and then started cutting corners. Here’s what to check before you commit to anyone.

    1. Verified reviews

    Not testimonials on their own website — verified reviews from actual clients on a platform where fake reviews are harder to generate. Look for consistency over time, not just one or two glowing write-ups.

    2. Clear pricing

    Can they tell you clearly what the job will cost before they start? A professional cleaner should be able to give you a fixed quote or a reliable estimate based on your property. Vague hourly rates with no estimate of time are a warning sign.

    3. Response time

    How quickly do they respond to your initial message? Someone who takes three days to reply to a quote request will probably take three days to reply when there’s a problem. Speed of communication is a reliable early signal.

    4. References or platform history

    If they’re relatively new, ask for references from existing clients. If they’re on a platform like SAM, check how many jobs they’ve completed and how long they’ve been active.

    5. Coverage during holidays and sick days

    What happens if they’re ill the day before your guests arrive? Do they have cover, or do you need to arrange it yourself? For Airbnb hosts, this is a critical question — not having a backup plan is a significant operational risk.

    6. English communication

    If you’re managing the property remotely and need to brief someone, flag a problem, or change a booking, being able to do that in English matters. It’s not about expecting Spain to speak English — it’s about being able to manage a working relationship clearly.

    7. Insurance

    Ask whether they have liability insurance. A professional cleaner or cleaning company should be insured for accidental damage. It’s a simple question and the answer tells you something about how professionally they operate.

  • Cleaner contracts in Spain: do you need one?

    This is one of those questions that most people in expat WhatsApp groups answer incorrectly. The short version: if you hire an individual to clean your property regularly and you’re the primary or only client, Spanish law may classify that as an employment relationship — which comes with obligations.

    The employment relationship question

    Under Spanish law, a domestic employee (empleado del hogar) who works for you more than 60 hours per month must be registered with the Social Security system and receive a formal contract. Even for fewer hours, there are grey areas. The key factors are: regularity of work, exclusivity, and who controls how and when the work is done.

    The autónomo route

    The simplest way to avoid the employment complexity is to hire a cleaner who is registered as autónomo (self-employed) in Spain. An autónomo cleaner operates as an independent contractor — they invoice you for their services, handle their own taxes and social security contributions, and you have no employer obligations. This is how most professional cleaning services on the Costa del Sol operate.

    Ask for proof of autónomo status and request a proper invoice. This protects both parties.

    Using a cleaning company or platform

    Hiring through a company or platform like SAM removes the employment question entirely. The cleaner is contracted to the company, which handles all employment obligations. You pay for a service and receive an invoice — no employer relationship, no social security complications.